I find this post very easy to write but also very concerning to write. Let me first start with why it's concerning to me to write this post. Like every other industry there are those that are in the business for business and not for the passion. In most industries and businesses that is OK, say in the retail business when you are buying a pair of shoes. If you feel that the price of the shoes you are interested in buy is acceptable, you'll buy them regardless if the business is making 2% profit or 500%. However, home care is not shoes. People are created to be special individuals all with unique traits, skills and abilities.
It is these differences in businesses that concern me, when one services people for the business and not for the priveledge. Decisions in home care businesses need to be made with the client in mind first not the business. The client is often afraid and fearful, perhaps for the first time they are needing assistance performing daily living tasks and are vulnerable. Why are so many clients than treated like a number and not a customer? Is it for the business? The phenomena is not just for those seniors that need assistance with daily living activities but really for any group of seniors in general. Why are we so willing to forget their needs and their call? We should hold them in much higher praises for it is them that helped make this great country what it is today. But we need to step up and help them. We need to encourage them that their voices can and will be heard if they talk.
Advocacy is a serious part of home care and a serious part of the call for what makes us do what we do. We hope there is a little paying it forward going on, but more importantly we hope to find like minded people when we are in need.
Comments